How safe am I when I shop at Lapigems.com?
How do you ship and what is the Members Shipping Package?
Do you ship worldwide?
Do I get a trial period?
What happens if I want to return anything?
What other costs can I expect to incur if I buy off this site?
Shipping to the USA
Customer Service

Frequently Asked Questions

How safe am I when I shop at Lapigems.com?

Very safe. You can shop with confidence and in complete safety. In fact, shopping on our website is vastly safer than using your credit card in a restaurant. This is because in a restaurant you give your card to someone who gets to see all the numbers including the security code on the back and with a little more digging could conceivably use your card details to their own ends. When you buy online on a site like ours no human being ever gets to see your card details. We use a company called 2Checkout based in the USA. They are one of the world's largest online card processors. Click on the "2CO Certified" button below to get more info on them. When you get to the point where you have to enter your card details you will in actual fact have left our site, gone into their secure area and when you submit your details they are immediately scrambled with something called 128 bit encryption which is the standard the banks use to protect online information. Look for the little padlock symbol on your bottom toolbar indicating that you are in a "secure socket layer" which is a safe area. Your credit card details are then sent scrambled through the computerised processing system in the USA where your card is verified and authorized. We never see your credit card details and neither does another human being. Additionally you will receive a full emailed receipt for your purchase with all billing and shipping details. Charges for the transaction will appear on your credit card or bank statement under the name 2CO.COM". 2Checkout.com is a member of the Better Business Bureau. Click here to see their certificate.
We accept the following cards :
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How do you ship and what is the Members Shipping Package?

We ship worldwide with Fedex. Generally, it takes 3 working days for your purchases to reach you from the date that you pay on the website. The procedure we follow is as follows:
  1. You pay and order on the site
  2. We receive notification from 2Checkout.com that your card is authorized and to ship the goods
  3. You will receive a full receipt for your purchase immediately by email with all details of your purchase, including billing and shipping details
  4. We email you introducing you to your Customer Service agent in charge of your satisfaction and on hand to answer all your questions. This establishes a one-on-one relationship where you always have a person to talk to who is intimately knowledgeable about your order from the gemstones themselves to the shipping. We do not subscribe to the faceless large company ethos
  5. We complete all necessary paperwork and contract Fedex to pick up the shipment
  6. Goods are fully insured for transit by our Insurance company and we retain full responsibilty for the shipment until it reaches you
  7. Your order status is updated to "shipped" in your account and an auto track link provided by email and also in your account so that the order can be tracked all the way to your doorstep
  8. It does not end there - the customer service agent in charge of the order tracks your shipment to its end destination and remains on hand to answer any questions you may have
The Member's Shipping Package is a gift to members of lapigems.com. Once you sign up to be a member you immediately qualify for the Members Shipping Package which gives you the following perks: Free insurance for your purchases in transit. You accept no responsibility for your purchases until they reach you and you sign for them on delivery by Fedex. Secondly, you get FREE worldwide Fedex Priority Service shipping.
So once you have finished shopping on the site and put all the desired items into your shopping cart, simply click "Checkout" and you go ahead and pay. No other costs are included anywhere.
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Do you ship Worldwide?

Yes, we can ship and accept payment from any country in the world. Our gems are priced in US$ but we accept numerous currencies via our payment processor 2Checkout.com. We ship with Fedex International Express to any country in the world. Some countries levy customs duties and taxes on gemstones, others do not. In our many years exporting round the world we have compiled a great deal of information about different countries’ systems which we make available here. If your country is not listed email us for more information.

CHOOSE YOUR COUNTRY

Shipping to USA
Shipping to Australia
Shipping to Canada
Shipping to Great Britain (UK)
Shipping to South Africa
Shipping to the Netherlands
Shipping to Sweden
Shipping to New Zealand
Shipping to Austria
Shipping to Switzerland
Shipping to Singapore
Shipping to Hong Kong
Shipping to France
Shipping to Dubai, UAE
Shipping to Malaysia
Shipping to Belgium
Shipping to Monaco
Shipping to Italy
Shipping to Poland
Shipping to Denmark
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Do I get a trial period?

Absolutely. Although we have invested a considerable amount in advanced photography for the gems displayed on the site to ensure that they appear exactly as they do in life and supply a large amount of information on each gem as well as an "Ask a Gemologist" feature (no grainy pictures and subjective grading descriptions and representations as are found on most other gem sites), we realize that there is no substitute for seeing the gem "in person". Hence we give you a full 10 days after receipt of the gem to return it if you are not fully satisfied. Please see our Customer Service page for details on our Global Refund Policy.
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What happens if I want to return anything?

As mentioned above, we accept that you have a right to see and examine your purchases before deciding if you are entirely satisfied. We fully stand behind our quality. If in the unlikely event you are not happy with anything you have purchased you may return it within 10 days of receiving it. We do not charge a restocking fee like most gem sites. See our Customer Service page for full info on our Global Refund Policy.
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What other costs can I expect to incur if I buy off this site?

None whatsoever. All you will pay is the marked price of the gem(s) you are purchasing. We pay the shipping costs and the insurance. You accept no responsibility for your purchases until you have signed for them on delivery by Fedex.
Fedex do all necessary customs paperwork and clearing for you. However, we do not assume responsibility for any customs duty you might incur as the goods enter your country. If there is duty to pay, Fedex will call you and advise you of the amount. Once you have cleared this with them, they will complete customs clearance and deliver to your address. They do all the work for you. There is no need for you to be involved in any way with customs or with clearing agents. We pay and contract Fedex to do this on your behalf.
Customers based in the USA are not required to pay customs duty on gems bought from us. East Africa is a member of AGOA (Africa Growth & Opportunity Act) brought in by President Clinton and as a result these goods are zero-rated. If you are a client in the USA, you will therefore incur NO OTHER COSTS other than the marked price of the gem. Simply pay, sit back and wait for the gems to be delivered to your address in 3 days time. We will send you the Fedex tracking number of your shipment as soon as it has been sent so you can track it right to your door. Meanwhile, a customer service agent will be available and in contact with you before, during and after the goods arrive to ensure you have all the information you need.
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Shipping to the USA

Gemstones from East Africa are zero-rated for customs in the USA. This means there is NO CUSTOMS DUTY FOR US RESIDENTS. East Africa is a member of AGOA (Africa Growth & Opportunity Act) brought in by President Clinton and as a result these goods are zero-rated. If you are a client in the USA, you will therefore incur NO OTHER COSTS other than the marked price of the gem******** We pay for shipping, insurance and customs brokerage for you.
As the goods have been bought out of state there is no sales tax either. Simply pay, sit back and wait for the gems to be delivered to your address in 3/4 days time. We will send you the Fedex tracking number of your shipment as soon as it has been sent so you can track it right to your door. Meanwhile, a customer service agent will be available and in contact with you before, during and after the goods arrive to ensure you have all the information you need at all stages. Shopping from the source has never been so easy!
**** If your order is over $2500, Fedex charge a $32.50 fee for extra paperwork. Duty free entry only applies to loose gemstones. If you are purchasing finished jewelry a 6.5% customs duty is charged by US customs so please be prepared for that)
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Lapigems Gem Company is a member of / staff hold qualifications from the following leading Gemological Organizations

 

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